Fixed telephone : the regulator puts Orange to meet its obligations

Téléphone fixe : le régulateur met Orange face à ses obligations

Orange risk, in theory, a penalty of up to 5% of its national sales, which is almost 1 billion euros.

As operator of the universal service fixed-line telephone in France, Orange has been put in default by the regulator of the telecoms to comply with its obligation of quality of service.

Orange might Tuesday, a sanction history after having been put in default by the regulator of the telecoms to comply with its obligation of quality of service, as operator of the universal service fixed-line telephone in France.

The regulatory Authority for telecommunications (Arcep) deplored, in a statement released in the evening, a “gradual degradation of the quality of service” of the operator, which is supposed to offer a telephony service affordable for all.
It is by a decree of November 27, 2017 as the former France Telecom had been appointed for three years as operator in charge of providing the services “connection” and “telephone service” of the universal service.

No matter the means, we want results

To substantiate its accusations, the Arcep cited the criteria of service quality specific of its specifications, as the maximum time to process 85% of upset subscribers. It should be 48 hours but this time has reached 70 hours in the first quarter of 2018, and then 63 hours in the second.

“Orange must adjust urgently, as soon as the end of the year. No matter the means, we want results,” warned the president of the Arcep, Sébastien Soriano, in an interview to be published Wednesday in Le Figaro newspaper.
To remedy this situation, the Arcep imposed as well to the Orange “levels” to meet on a quarterly basis.

Orange risk, in theory, a penalty of up to 5% of its national sales, which is almost 1 billion euros. It can even climb to 10% in the case of recidivism. “If the injunction is not treated seriously, Orange is punishable from the start of 2019,” said Mr. Soriano.

                  
“Appalling abandonment”

Orange immediately responded by saying it was “aware of the difficulties” and said he is “fully committed to making every effort to ensure that the situation of the universal service at a level consistent with its obligations as early as 2019”. A “plan of action” will be presented to the regulator or the government.

To defend themselves, the group mentioned a number of factors independent of his will “which have proliferated since several months”: vagaries of the weather, thefts of cables and large-scale or infrastructure works, drilling or construction cut accidentally cables.

Sometimes cut off from the world

The problem relates in particular to the rural areas, where the criticism against the operator are not new. Already last year, the elected representatives of Lozère had, for example, deplored “the terrible abandonment by Orange of the fixed telephone network and access to the internet”. The human rights defender Jacques Toubon, seized by a collective du Gard, was also involved in requesting Orange to carry out its missions.

If the notice by Arcep concerns only the fixed telephone, the implications go beyond. “In fact, from a technological point of view, this will have an impact on everything that is supported by the copper, that is to say, both the Internet via ADSL, the remote monitoring services or tourist sites, which are sometimes cut off from the world”, stressed Mr. Soriano.

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